Appointments

All of our doctors will help you deal with acute and long-term health problems and illnesses. This will always involve advice on how you can help yourself, sometimes it will involve treatment in the surgery or medication, and at others referral to local hospitals may be necessary.

Patients can see the doctor of their choice and for ongoing and long-term health problems it is usually best to see the same doctor. However, when you need to see a doctor urgently it may not always be possible to see your usual doctor.

To book an appointment, please either:

• Call our main switchboard number
• Visit reception in person.
• Book an appointment online using either:
  • Patient Access
  • NHS app

On how to register for Patient Access please visit our Online Services page.

However if you have already registered for this service sign in to Patient Access.

We make every effort to keep appointment times but there may be occasions when they overrun.

Extended Hours Appointments

This surgery offers appointments to see a GP or Nurse in the evening or at weekends.

Patients can request a routine appointment at reception and choose to be seen in one of the eight Extended Hours hubs across Coventry and Rugby.

Appointments are available Monday to Friday between 6.30pm and 9.30pm and on Saturday and Sunday mornings.

Telephone consultation

To request a telephone consultation with a doctor or nurse, please telephone the surgery on 02476 685 918 and a receptionist will arrange for a doctor or nurse to call you back.

If for any reason you will be unable to take the call, please notify the surgery as soon as possible.

Home visits

We ask our patients to visit the surgery if at all possible, as our doctors can see several patients at the practice in the time it takes to make a single home visit. Home visits are only offered to patients who are unable to get to the surgery for medical reasons, and whose condition is medically urgent.

Babies and children can usually be brought to the surgery even when ill and will always be fitted in quickly if necessary.

To request a home visit, please:

• Call the surgery on 02476685918 before 10.30am.
• Be prepared to tell the receptionist about your condition so we can prioritise the most urgent cases and arrange the most appropriate course of action.
• Ensure the surgery has up to date details of your address and telephone number.

Cancelling or changing an appointment

If you can not make your appointment let us know as soon as you can so another patient can book the appointment time. You can cancel or change your appointment:

• Phone us. Check our opening times
• Visit the surgery and speak with a receptionist.  Check our opening times
• Cancel an appointment online using either:
  • Patient Access
  • NHS app

If you need help when we are closed

• Use NHS 111 online (111.nhs.uk) or call 111. 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
• Out of hours information
• If it’s a life-threatening emergency call 999.

Try the NHS App

You can now use the NHS App, a simple and secure way to access a range of NHS services and your GP account on your smartphone or tablet.

You can use the NHS App to check your symptoms and get instant advice, order repeat prescriptions, view your GP medical record and more.

If you already use online access you can continue to use it. You can use the NHS App as well.

For more information go to www.nhs.uk/nhsapp

Helping the appointment system run smoothly:

• If you are unable to keep your appointment please notify the surgery as soon as possible, either by using the online cancellation form (at least 24 hours in advance), or by telephoning reception.
• One appointment is for one person. If you want another member of your family to see the doctor or nurse, please book a further appointment.
• When arriving at the surgery for your appointment, always inform reception
• Sometimes people can forget to tell the doctor all the important information about their problem. It may help to write their symptoms down.
• If you don’t understand what the doctor or nurse says to you, please don’t be afraid to ask for a further explanation.
• It can sometimes help to have a partner or friend with you.
• If you are seeing the doctor to discuss the result of an investigation or a recent hospital treatment, check with reception first that any important results or letters have been received.
• Appointments may not be required to have insurance forms completed or renewal of sickness certificates. Please ask at reception.
• If you would like a chaperone please speak to the Doctor.